Similar to other video interviews of respectable leaders, Ben Breier emphasizes the importance of an empathizing leader. Because Mr. Breier works within the healthcare industry, remaining focused on the patient themselves and their needs is so very crucial. Following empathy is simply, doing the right thing. "If you don't do the right thing from a compliance perspective, from a risk perspective, from a being focused on the qualitative side of what we are doing... we do not have a lot of room for that." I think having little margin room for employees or leaders who circumvent the morally right decisions is substantial in maintaining a well-balanced and upstanding work environment.